Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:
You can return our product within 7 Days with a valid reason. But the courier charges will be bared by the customer and Damage during Courier will be Customers Responsibility.
For Cancellations please contact the us via contact us link.
Requests received later than 3 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.
We will try our best to create the suitable design concepts for our clients.
In case any client is not completely satisfied with our products we can provide a refund provided the terms of refund are followed.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.
AGB branded hardware products come with the option for either a 1-year or 2-year limited product warranty, except that all batteries and chargers are warranted for only one (1) year. To determine which warranty you purchased, please review your packing slip or invoice. The following sections detail the terms of the AGB Limited Product Warranty and Return Policy for the India.
SCOPE OF THE AGB LIMITED PRODUCT WARRANTY
AGB warrants to the original purchaser that any AGB branded hardware will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of shipment. Importantly, this limited product warranty does not cover:
- Non-AGB branded hardware products and accessories e.g., monitors, speakers, printers, portable devices, etc.;
- Software, including the operating system and software as well as any third party software;
- Product that has been damaged by actions that are beyond AGB’s control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection, or material unavailability;
- Product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices; product for which AGB has not received payment; or
- Paint or finish.
During your applicable limited product warranty period, if a covered product is proven to be defective in workmanship or materials, AGB will, at its option:
- Replace or repair the defective component; or
- Replace the product with a comparable product.
Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product, and warranted for the longer of fourteen days or the remainder of the warranty period. Replacement products may be refurbished, and are warranted for the longer of fourteen days or the remainder of the applicable limited warranty period. Any additional purchases or upgrades will not extend this limited product warranty
If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.
This warranty agreement gives you specific legal rights, and you may also have other rights that vary from state to state (or jurisdiction to jurisdiction). AGB’s responsibility for defects in AGB branded hardware is limited to repair or replacement as set forth in the AGB limited product warranty. All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the term of the limited warranty period reflected on your packing slip or invoice. No warranties, whether express or implied, will apply after the limited warranty period has expired.
Moreover, AGB’s and your maximum liability to the other is limited to the purchase price you paid for products or services plus interest as allowed under the applicable law. Neither you nor AGB will be liable to the other for property damage, personal injury, loss of use, interruption of business, “down time”, purchaser’s time, loss of use of related equipment, lost profits, lost data or other consequential, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence), absolute or strict liability or otherwise, other than those damages that are incapable of limitation, exclusion or restriction under the applicable law.
Some jurisdictions do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
HOW DO I GO ABOUT RECEIVING SERVICE UNDER THE AGB LIMITED PRODUCT WARRANTY?
To reach a technical support agent, select My Account () in the top navigation. Choose Open Support Case under the product you need help with.
HOW WILL AGB FIX A DEFECTIVE, WARRANTED PRODUCT?
We will first attempt to diagnose and resolve the problem through a support case. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either:
- Have you send your product to our repair facilities for repair or replacement; or
- Send you a component part to replace the defective component.
If our technical support agents determine that a user serviceable component replacement is necessary we will require a valid credit card number to send the replacement part. AGB will not charge the credit card as long as you return the original part to us within ten (10) days after you receive the replacement part. If we do not receive the original part within ten (10) days from the date you received the replacement part, we will charge to your credit card the quoted price for that part.
If our technical support agents determine that your product must be returned to our facilities for repair or replacement, we will issue you a Return Material Authorization Number. We will then send you a shipping label for shipping your product, at our expense, to our facilities. You must, however, return the product to us in its original or equivalent packaging. We will, at our expense, return the repaired or replacement product to you. We will pay shipping expenses both ways only if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, you are responsible for shipping the product to our designated repair facility and we will either collect the cost of return shipping or ship the product back to you freight collect.
AGB also offers, along with its Limited Product Warranty, the possibility of onsite replacement of defective components. Please check your invoice to see if your warranty includes onsite replacement. If we, AGB agree that a system component(s) should be replaced by an onsite technician, we will then send the replacement part(s) to you and request that you send us back the defective component(s). We will require a valid credit card number at the time you request a replacement part under this option, but will not charge you for the replacement part as long as you return the original part to us within ten (10) days after you receive the replacement part. If we do not receive the