AGB STECH Standard Product Warranty
All authentic AGB STECH memory modules, solid-state drives (SSDs), memory cards, USB drives, and chips are backed by our manufacturer's warranty against defects in materials and manufacturing workmanship under standard, intended operating conditions.
The Warranty Will Not Apply Under These Circumstances
Please carefully review the conditions below. Products showing damage or malfunctions resulting from any of the following circumstances are strictly exempt from warranty replacement, repairs, or refund claims.
Natural Disasters, Accidents, Vandalism & Improper Use / Installation
Malfunctions or damage that is caused by natural disasters, accidents, acts of vandalism, and improper use (products not used in accordance with the product's description, product design, or as a fixture or for testing purposes, such as continuous plugging and unplugging, etc.), improper installation (e.g. on equipment that is not compatible or not in compliance with the product's design, etc.).
Misuse, Alterations, Disassembly & Unlicensed Software on SSDs
Products that have been damaged due to misuse, neglect, unauthorized disassembly, modifications, or alterations by customer. And also if any kind of pirated and unlicensed software is installed in the SSD.
Abnormal Environmental Conditions & Power / Voltage Issues
Product damage caused by abnormal mechanical or environmental conditions or power problems such as insufficient voltage, excessive and unstable power supplies.
Inconsistent, Damaged, Smeared or Missing Serial Numbers & Labels
Product serial number, barcode or label is inconsistent with the original or not visually identifiable to confirm the authenticity of the product, including having been modified, smeared, removed, damaged, lost.
How to Claim Your Warranty (RMA Process)
If your product is within the active warranty period and does not fall under any of the exclusion clauses mentioned above, please follow these simple steps to claim RMA service:
Check Eligibility
Verify warranty period and inspect that serial labels and physical hardware are completely intact.
Prepare Invoice
Keep your original purchase receipt, tax invoice, and product serial number ready for validation.
Contact Support
Reach out to our customer care or authorized distributor to initiate an RMA service ticket.
Inspection & Return
Safely package and deliver the item to our service centre for verification and replacement.
Have Questions Regarding Your Warranty?
Our technical support and RMA desk are ready to assist you.